Refund Policy

Introduction: At Cygn.ai, we are committed to providing high-quality recruitment solutions powered by AI. We understand that certain circumstances may lead to a need for refunds. This policy outlines under what conditions a refund might be considered and the process for requesting one.

Eligibility for a Refund:

  1. Non-Delivery of Service: If we fail to deliver the agreed-upon service due to our own incapacity or technical issues, you may be eligible for a full refund.

  2. Service Not As Described: If the delivered service significantly deviates from the descriptions provided on our website or in our marketing materials, and we are unable to rectify this discrepancy, you may qualify for a full or partial refund.

  3. Cancellation Before Service Commencement: If you cancel your order before we have commenced the delivery of the service, you may be eligible for a partial refund, taking into account any administrative or preparatory work already undertaken.

Process for Requesting a Refund:

To initiate a refund request, please contact us directly at [Insert Contact Information], providing:

  • Your name and contact details
  • Order number or service agreement reference
  • Detailed reason for the refund request
  • Any supporting documentation that may substantiate your claim

Review Process:

Upon receipt of your request, our team will review the details and evaluate the eligibility based on the criteria outlined above. We aim to process such requests within [Insert Number of Business Days] business days and will notify you of the decision through the contact information provided in your request.

Refund Method:

Approved refunds will be processed to the original method of payment unless otherwise specified and agreed upon. Please allow up to 30 business days for the refund to be reflected on your statement.

Exceptions:

  • Services that have been completed and delivered as described are generally not eligible for refunds.
  • Refunds may not be granted for minor discrepancies or if the service has already been substantially provided.

Changes to the Refund Policy:

Cygn.ai reserves the right to modify this refund policy at any time. We recommend reviewing it periodically to stay informed of any changes.

Contact Us:

For questions or more information about our refund policy, please reach out to us.